About Mark Parnaby

Director of Cynergie UK Ltd B.Eng., M.Sc., MBA
To infinity and beyond

New law for Alternative Dispute Resolution (ADR) comes into force in July

New legislation to make it easier for consumers to tackle unsatisfactory service, from businesses that sell goods or services to consumers, comes into force from July 9. The Alternative Dispute Resolution (ADR) legislation strengthens consumer powers by requiring all UK businesses to tell dissatisfied customers how to contact a recognised dispute resolution service. The Online Dispute Resolution (ODR) [...]

By | 2015-06-19T10:55:25+00:00 June 19th, 2015|Uncategorised|0 Comments

Cynergie Opens New Service Centre Office

May 2015 Cynergie has opened a new Outsource Service Centre at Papyrus Business Parc, Peterborough, from which to operate outsourced business process services. The new office has been setup to support Cynergie's successful and expanding complaints processing service. This will enable further growth and the ability to offer this service to a wider selection of corporate [...]

By | 2017-04-09T09:50:15+00:00 April 28th, 2015|Cynergie News|0 Comments

PPI complaints may continue for years to come

January 2015 Banks will be paying compensation to people mis-sold payment protection insurance (PPI) for years to come, according to the UK’s chief financial ombudsman. The Financial Ombudsman Service receives 4,000 new PPI cases a week, and Caroline Wayman, the chief ombudsman, said “it will be years” before anyone can truly say Britain’s biggest ever [...]

By | 2015-04-28T20:25:13+00:00 January 10th, 2015|Market News|0 Comments

Complaint Handling

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By | 2015-03-08T10:57:35+00:00 July 31st, 2012|Uncategorised|0 Comments

Compliance Reviews

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By | 2015-03-08T10:57:47+00:00 July 31st, 2012|Uncategorised|0 Comments

Consulting Services

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By | 2015-03-08T10:57:23+00:00 July 31st, 2012|Uncategorised|0 Comments