Financial services firms received 2.11 million new complaints in H2 2015 – a decrease of 1.4% compared to H1, according to complaints data published by the FCA. The change was mainly driven by a 10% drop in complaints about current accounts and a 15% drop in complaints about savings accounts. When PPI is excluded, the number of complaints is reduced to 1.17 million. PPI complaints rose by 6%, and although current accounts saw one of the largest reductions in complaints numbers, they remained the second most complained about financial product.
Financial Services complaints drop 1.4%
About the Author: Mark Parnaby
Director of Cynergie UK Ltd B.Eng., M.Sc., MBA