PPI complaints continue to dominate at Ombudsman

The ombudsman received an extra 43,000 PPI complaints between July and September 2016 after banks rejected their customers’ claims for compensation. 57% of the PPI complaints during the quarter continued to be upheld in favour of the customers.

Packaged bank accounts were the second most complained-about financial policy. However the number of those, at just 5,317 during the quarter, trailed far behind PPI, which still accounts for more than half the ombudsman escalated complaints.

By | 2016-11-07T10:02:10+00:00 November 7th, 2016|Uncategorised|0 Comments

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Director of Cynergie UK Ltd B.Eng., M.Sc., MBA

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