RECENT PROJECTS 2017-04-09T09:50:15+00:00

RECENT PROJECTS

Leading Ombudsman

We have been supporting a leading Ombudsman services organisation for a number of years now, handling referred complaints; “Over the past six years, Cynergie has become a reliable source for us as we’ve seen our case volumes hit record highs. Cynergie delivers excellent MAS (mediated settlements), quality and completions results and these factors have been key to our decision to extend our contract with them” – Relationship Manager

“The staff provided both on and off site were highly skilled and demonstrated an excellent understanding of our internal procedures.” – Chief Ombudsman

Big 4 Accountancy Firm

We are a preferred supplier to a major top 4 accountancy/audit/advisory firm, helping them to resource compliance review and complaint handling work for their major financial services and regulator clients. They use us because they can depend upon the quality of resources we provide, all of which are referenced to exacting standards. Our client likes the quality of our staff and the responsiveness of our service, which is why we are a strategic sourcing partner for them.

Well-known Insurer

We recently mobilised a team of complaint handlers to clear a backlog of complaints for a leading insurance business, following a peak in their workload. The initial backlog was ring-fenced from the day-to-day workflow and our team exceeded client expectations by clearing this backlog within target. Over the past few years we have consistently and flexibly provided good quality resource when our client has needed it, and our staff have always delivered excellent performance. Regular repeat business is a great indicator of providing value and quality, which we pride ourselves on and is a foundation of our success.