Cynergie can support regulated complaint handling operations through the provision of either interim resource or via an outsourced business process operation. Our complaint handling expertise spans major regulated industries e.g. Financial Services, Utilities and Public Sector clients including Ombudsmen. We also have significant experience in managing a distributed team of complaint handlers via a “working from home” operating model which has proven highly successful for some clients.
Key features of our service are:
- Full complaint handling capability – our capability covers the full breadth of complaints handled via bespoke written media or verbal mediated settlements
- We find the right resource fast – can rapidly access appropriate resources via our extensive network of experienced and qualified staff
- We can hit the ground running – Our proven training capability enables rapid on-boarding of resource onto client specific work, deployed on or off-site.
- We know about quality assurance – We can apply our own or our client’s quality assurance approach/process to the checking of cases. Cynergie’s quality assurance framework is tried and tested – it can help you to improve yours.
- We shift backlogs – highly experienced at methods for clearing complaint backlogs and minimising business-as-usual impact
Contact us to find out more.